1. Overview
This policy explains how FRONTSTATIC GLOBAL SERVICES LLP handles cancellations and refunds for the professional services we provide. Specific service agreements may include additional terms which will prevail over this policy where applicable.
2. Cancellation by the Client
Clients may request cancellation of a service by writing to us at support@frontstaticglobalservicesllp.online. Cancellation charges, if any, will depend on the stage of work already completed and any costs already incurred on the client's behalf.
3. Refund Eligibility
- If a service has not yet commenced, the paid amount is refundable after deducting applicable transaction charges.
- If a service has partially commenced, refund will be calculated on a pro-rata basis for work not yet performed.
- Once a service has been fully delivered as per the agreed scope, the fee is non-refundable.
4. Refund Processing
Approved refunds are processed within 7–14 working days to the original mode of payment. Bank processing timelines may vary.
5. Non-Refundable Items
- Government fees, statutory charges and third-party costs already paid
- Customised deliverables prepared specifically for the client
- Services fully rendered as per scope
6. Contact for Refund Requests
For any refund or cancellation request, please contact us at support@frontstaticglobalservicesllp.online or +91 93418 62439. Our team responds within one business day.